 Has Visual Impact,  Has Functional Impact
                Impacted Objects
Get current call's phone number

Get current call's phone number

When opened from the MediaTel client, this puzzle piece returns the current call’s telephone number. Useful for storing it into a variable, per survey, thus giving you a quick association between a contact in Seeds and a physical telephone number.
Get the currently logged-in agent

Get the currently logged-in agent

When opened from the MediaTel client, this puzzle piece returns the current call’s agent name. Useful for storing it into a variable, per survey, thus giving you a quick association between a contact in Seeds and the latest operator to handle it.
Get the queue name for the current call

Get the queue name for the current call

When opened from the MediaTel client, this puzzle piece returns the current call’s queue name. Useful for storing it into a variable, per survey, thus giving you a quick association between a contact in Seeds and the queue name used in MediaTel to call it.